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Wrightwood chapel - Test Your Coaching Skills 02

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 The Answers

  Question 1
 A=2, B=4, C=6, D=8, E=10
 Everyone  on  the  team  can   benefit  from  coaching:  good,  mediocre  and
substandard employee. Not  everyone is willing to be  coached, but the manager
should mane  every effort  to spend time  coaching the employees  he/she works
with.  Focusing  on  only  substandard  or  problem employees  may  cause  the
attitudes of good employees to atrophy.

  Question 2
 A=10, B=8, C=6, D=4, E=2
 Self management is  the name of the game. Coaches  want to build independent,
healthy  employees who  can make  choices and  determine the  right  course of
action to take. Internal motivation  versus external pushing from the coach is
the desired state. Coaching should  focus the responsibility for the situation
and the required action on the  employee. Independence is based on helping the
employee develop ownership for both the problem and the solution.

  Question 3
 A=2, B=4, C=6, D=8, E=10
 An   open,  honest,   straight-forward   discussion   between  employee   and
manager/coach  is  fundamental to  building  trust  and  respect. Even  though
difficult, to deceive  another or withhold informa-tion  is not supportive. If
this  person were  your  best friend  would  you be  honest  or withhold  your
perceptions? Coaching  requires the courage to  be willing to  offer both good
and bad news for the purposes of helping the other person change and grow.

  Question 4
 A=8, B=10, C=6, D=4, E=2
 To  be a  good coach  you must  be coachable:  flexible,  open to  new ideas,
alternatives, and  differing view  points. Coaching  is a  two person  game; a
willingness to be  coached as well as to coach.  Dogmatically sticking to your
agenda presents a  vivid example tO the other person  that you are not willing
to do what you are asking them to doㅃe open, listen, and change.

  Question 5
 A=4, B=6, C=10, D=8, E=2
 Coaches whose actions and words affirm their desire to be supportive are seen
as approachable, someone who cares and can be counted on to help. Actions such
as  listening,  encouraging,  understanding,  and  accepting are  examples  of
supportiveness. Being  supportive has nothing  to do with  liking or disliking
the other person, it is a decision you make about the type of relationship you
want tO foster with others. The good coach offers unconditional support.

  Question 6
 A=10, B=8, C=6, D=2, E=4
 "My  way, or  the  highway"  does not  develop  committed employees.  Through
discussion, the  coach needs to  exhibit flexibility and  develop common goals
that individuals  can support and become  excited about. Those  who succumb to
the "authority trap"  and try to tell  and sell their ideas  are not coaching,
they are instructing, or dictating.

  Question 7
 A=2, B=4, C=6, D=8, E=10
 Coaches who  are supportive  are willing  to accept responsibility  for their
role  in creating  the  current situation.  Every  situation is  not  just the
employee's fault. Sincerely owning up to the role you have played builds trust
and a collaborative climate between manager and employee.

  Question 8
 A=10, B=6, C=4, D=8, E=2
 Coaching  is a  process, not  an event.  Look for  coaching moments  in every
interaction you have.  Effective coaches are constantly  teaching, helping and
receiving feedback. Day-to-day coaching is easier, more effective and develops
consistency in the relationship between manager and employee.

  Question 9
 A=2, B=4, C=6, D=8, E=10
 Effective coaches are  forward looking, they inspire hope.  The past can't be
changed so don't dwell on it.  If you're not moving forward chances are you're
losing ground.

  Question 10
 A=6, B=8, C=10, D=4, E=2
 A winning  coach encourages risk-taking  and establishes a  safety net called
support to catch those employees who falter or fail. Failure is looked at as a
learning situation with the opportunity  to grow. Employees and coaches who do
not dare, stagnate.

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